Returns & Exchanges

At Purity Coffee, we stand behind the freshness and quality of our specialty-grade beans. If you are not completely satisfied with your purchase, we offer a 30-day satisfaction guarantee to ensure you find the perfect brew.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team via email with your order number and the reason for your request within 30 days of delivery.

• 2.
  Review Eligibility

  Our team will review your request; please note that for food safety reasons, we cannot accept returns on opened bags of coffee, but we may offer a replacement or store credit.

• 3.
  Ship the Product

  If a return is authorized for non-perishable merchandise, we will provide a prepaid shipping label for you to send the items back to our warehouse.

• 4.
  Receive Refund

  Once your return is received and inspected, we will process a refund to your original payment method or issue store credit within 5-7 business days.